![]() PROBLEM • A definition in the engine is corrupt and is not allowing the Auto updates to complete successfully • Items will land in the Failed mails folder when the Engine will fail to Initialize ENVIRONMENT • GFI MailEssentials • All supported environments SOLUTION There are two ways to initiate the update. Solution 1 • Navigate to the following directory GFI MailEssentials Updater avx Delete the following files: • bitdefender_current_revision.txt • bitdefender_current_revision.txt.checked • bitdefender_current_revision.txt.tmp • Open Services.msc and restart the GFI MailEssentials AV Scan Engine and GFI MailEssentials Autoupdater services. • Open MailEssentials Configuration and navigate the dropdowns to Email Security > Virus Scanning Engine > BitDefender > Updates. • Click Download Updates and click Apply. • Verify that the definitions successfully installed on the Update status section. Solution 2 If the above steps do not update the definitions a manual update is required in order to clear the possible corrupt definitions out of the MailEssentials directories. ![]() ![]() ![]() Follow the steps below in order to complete the manual update process. • Open a browser and navigate to • Once logged in navigate to the following directory incav2 > bitdefender > C1 folder and click the bitdefender_current_version.c1.zip link to download the latest Bitdefender Definitions.
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March 2018
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